Customer Success Engineer

Bask Health is a rapidly growing startup that offers a telehealth platform designed to empower businesses to launch their own telemedicine companies. The Customer Success Engineer will work to resolve customer concerns, improve internal tools, and engineer solutions to enhance the overall customer experience.

Responsibilities:

• Resolving customer concerns
• Creating and improving internal tooling
• Engineering solutions to help Bask customers get the most out of the platform
• Troubleshooting customer issues alongside our engineering team
• Working with other Bask teams to provide advice and assistance, both internally and externally
• Developing and improving internal tools alongside engineering
• Specializing in a few product areas and owning that within the team
• Improving existing, and identifying new, internal documentation, processes and policies
• Assisting Customer Success Managers with Enterprise requests

Requirements:

• You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS
• You comprehend how metered usage and subscriptions work in a complex SaaS product
• You enjoy engineering solutions to resolve root causes of recurring problems
• You are experienced with incident management and procedural communication
• You possess exceptional communication skills
• You have an inquisitive mind and lead by example
• You are comfortable working with a fully remote, globally distributed team
• You have a passion to deliver a customer experience second to none
• Availability to work within a weekend on-call rota
• Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule
• Have experience with SAAS and a good understanding of telehealth and e-commerce
• Work with monorepos and/or custom, complex CI/CD pipelines