Customer Success Manager

Role Overview

• Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives
• Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution
• Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner
• Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio
• Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization
• Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes
• Monitor customer health, proactively identifying risks to retention and opportunities for expansion
• Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle
• Lead regular check-ins, business reviews, and success planning sessions with customers
• Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement
• Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders
• Coordinate cross-functional efforts to address customer challenges and enhance the overall experience
• Contribute to the development of best practices and scalable customer success strategies

Requirements

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field
• 7+ years of experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors
• Strong technical acumen with the ability to quickly learn and articulate complex software solutions

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off