Customer Success Engineer – Digital at GitLab

Drive end-to-end delivery of scaled customer engagement programs — including webinars, workshops, office hours, on-demand content, and customer newsletters.
Build and maintain audience targeting, registration flows, event logistics, and follow-up communications so subject matter experts can focus on delivering content.
Orchestrate scaled customer journeys in Gainsight by creating and managing lifecycle campaigns, automated plays, calls to action, and reporting.
Manage GitLab University communications and Marketo email programs, including segmentation, scheduling, and send readiness.
Set up and run Zoom webinars, including configuration, attendee management, and post-event reporting and analytics.
Track engagement across key program signals (for example, attendance and email engagement) and partner with stakeholders to turn insights into program improvements.
Collaborate closely with the Staff Customer Success Strategist to translate segmentation strategy and program design into reliable day-to-day operations.

Experience owning the full execution lifecycle of scaled digital programs, including setup, launch, and performance analysis.
Hands-on experience administering Gainsight, including lifecycle campaigns, automated plays, calls to action (CTAs), and customer journey orchestration.
Hands-on experience managing Marketo email programs, including audience segmentation and performance reporting.
Experience using Zoom for webinar setup, registration workflows, hosting logistics, and analytics.
Ability to track engagement and adoption signals, translate data into clear insights, and iterate on programs based on what you learn.
Strong written communication skills for clear, customer-facing email and newsletter content at scale.
Ability to work effectively in an all-remote, async-first environment by documenting work, collaborating across time zones, and keeping progress visible in Slack and GitLab issues.
Familiarity with DevSecOps concepts or the willingness to learn GitLab's platform quickly; related experience in customer success operations, digital marketing, or SaaS operations is transferable.

Customer Success Engineer – Digital