Provide technical support to team members via ticketing system, chat, and remote sessions, and occasionally via phone.
Address user tickets regarding hardware, software, peripherals, and networking.
Install, configure, test, maintain, monitor, and troubleshoot servers (Windows), end user workstations (Windows and Mac), networked peripheral devices, network equipment, firmware and software.
Procure, configure, and deploy computer workstations for team members.
Maintain computer and technology inventory assets.
Evaluate new technologies for the business and manage implementation.
Assist in monitoring the activities and performance of third-party information technology vendors, as directed by the Head of IT, to ensure they perform their contractual obligations, security requirements, and service level agreements.
Track and document adherence to our information security policies as evidence for security audits.
Onsite coverage for IT issues faced by NetVendor staff, with an opportunity for hybrid (3 days onsite / 2 days remote) with manager approval after 90 days
Additional responsibilities as assigned.

Advanced level of experience with administering Windows, MacOS, cloud IT, and networks.
Familiarity with administering and deploying security and governance tools such as Endpoint Protection and Mobile Device Management.
Strong written and oral communication skills.
Strong interpersonal skills including active listening, troubleshooting, and helping others solve technical problems.
Ability to work collaboratively with a growing team to accomplish short
and long-term project goals
Highly organized, efficient, and able to work on multiple projects concurrently.
Ability to use creativity in solving complex problems.
Bachelor’s Degree in information technology, or a related field; or equivalent combination of education and experience.
3-5 years of experience in an IT Professional or Technical role

IT Support Specialist

Key skills