Insurance Apps Product Analyst

Role Overview

• Configure new CPI/LPI and Tracking lenders within Unitrac per the specifics of each unique lender
• Support department leaders in improving metrics while achieving operational excellence
• Partner with Development Team on loan and collateral tracking system enhancements and bug fixes
• Research and analyze service agreements, needs analysis, and meeting summaries to capture requirements needed to create and configure new CPI/LPI and Tracking lenders within Unitrac
• Collaborate with Implementation Managers, Client Experience Account Managers, and Loan File Analysts to investigate and direct data transformation projects
• Lead the product analysis calls to review configuration of new lenders prior to loan files being imported
• Process incoming help desk tickets related to notice timing changes, notice template changes, report changes, configuration, and general lender updates
• Identify and present solutions and suggestions to department leadership to improve or enhance current systems
• Participate in self and group training to ensure a thorough comprehension of CPI/LPI Compliance as it relates to vehicle, mortgage, and commercial real estate
• Take on special projects for compliance updates spanning all lenders, changes to systems from QA, new Unitrac enhancements, etc.
• Troubleshoot lender set ups scenarios brought forward from Client Experience Account Manager / CRRM teams
• Process General Change Forms submitted by CPFM for vehicle & mortgage portfolios, update Unitrac, and validate changes
• Collaborate with carriers on master policy set up issues
• Set up new carriers in Unitrac based on carrier filings and new CPI offerings
• Verify accuracy of forms and report inconsistencies between system and requested changes to CPFM staff
• Send appropriate information to CPI/LPI carriers for the creation of endorsements to master policies
• Update/add CPI/LPI carriers Add/change rates, cancellation methods within the loan, and collateral tracking system
• Generate month end files for CPI/LPI carriers and assist with any issues that may occur
• Partner with legal and compliance on tax corrections or changes for LPI

Requirements

• High School Diploma required
• Bachelor’s Degree in a related field preferred
• 2+ years of directly related work experience required
• Ability to manage multiple highly visible projects
• Proven ability to create and drive strategies to prevent and resolve client issues
• Excellent problem solving and analytical abilities
• Strong interpersonal skills to interact with clients, management, and peers
• Effective cross-department communication with strong attention to detail
• Adaptable to change and ability to make independent decisions
• Ability to handle confidential information in a responsible manner
• Sound decision making and critical thinking skills
• Expert organization, time management, and prioritization skills

Benefits

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year