Evaluate current operational processes to identify inefficiencies.
Recommend and implement changes to enhance efficiency, improve system functionality, and drive revenue
Contribute to the creation and maintenance of the product roadmap, balancing long-term strategy with short-term needs
Develop and maintain prioritized product backlog aligned with business objectives
Identify and define sales and operational product requirements through detailed user stories and clear acceptance criteria to deliver to Technology partners
Analyze test results to ensure technology changes align with business needs and oversee the implementation of changes to ensure they are executed as planned and deliver the expected benefits
Partner with stakeholders, business SMEs, vendors, and technology team members to define project scopes, objectives, schedules, requirements gathering sessions, training needs, P&P updates, and implementation goals drive product enhancements and projects
Track, manage, and document all project or enhancement related tasks in the project management software utilizing agile methodology and holding responsible parties accountable for adherence to delivery deadlines
Create and deliver Training and Communications for impactful system changes as needed

Bachelor’s degree
2+ years of Business Analyst, Quality Analyst, and/or Project Management experience
2+ years of Mortgage or Financial Industry experience (non-QM a Plus)
2+ years of experience with Quality Assurance Testing
Experience using Ellie Mae Encompass or other Loan Origination System
Experience with Asana or other PM software
Strong foundation in Project Management Methodologies, especially Agile
Ability and willingness to learn quickly
Must maintain thorough documentation and show excellent attention to detail
Strong ability to task switch effectively and manage multiple priorities
Experience with MS Office products (Excel, OneNote, Outlook, PowerPoint, Visio, and Word)

Contract Product Efficiency Analyst

Key skills