Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
Proven success leading complex, cross-functional programs across multiple systems and teams.
Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.
Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.
Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Senior Technical Program Manager, Business Systems – GTM, CPQ

Key skills