Translate business and user needs into detailed backlog items with clear acceptance criteria and use cases.
Proactively manage and groom the product backlog.
Collaborate daily with Development, QA, Product Design, and User Assistance teams.
Attend daily stand-ups, lead backlog refinement sessions, lead/participate in sprint planning, and lead/contribute to sprint reviews and retrospectives.
Define and write acceptance criteria for all user stories to guide the testing process.
Maintain comprehensive documentation of product requirements, process workflows, and release notes for new features.
Serve as a subject-matter expert on our products.
Coordinate with Development and external partners when integrating with third-party services or APIs.

Bachelor’s degree in Computer Science, Information Systems, Business or a related field (or equivalent work experience).
5+ years of experience as a business analyst (or related role in product/business analysis) in a software development environment, preferably with SaaS products.
Demonstrated ability to understand complex software systems and workflows in a cloud-based product setting.
Hands-on experience working in Agile/Scrum teams and deep familiarity with the software Scrum certification (e.g., Certified Scrum Master or similar) is required.
Proficiency with team collaboration and project management tools.

Senior Technical Product Business Analyst – SCRUM Certified

Key skills