Structure and manage complex global initiatives, ensuring alignment and readiness from inception through launch, connecting business case development, solution design, company-wide readiness, and execution tracking.
Monitor initiative progress, dependencies, and risks, using data and insights to inform prioritization, performance measurement, and executive decision-making.
Drive clear communication, transparency, and accountability across cross-functional stakeholders and leadership.
Enable teams
from individual contributors to executives
to effectively apply Genesys operational frameworks, tools, and processes.
Contribute to the ongoing evolution and improvement of Genesys operational frameworks based on strategic priorities and lessons learned.

Bachelor’s degree or equivalent practical experience in business, operations, program management, or a related field.
Five to eight years of experience leading complex, cross-functional programs or initiatives in a global technology, SaaS, or enterprise environment.
Demonstrated ability to translate strategy into structured execution plans, manage dependencies, and drive accountability across multiple functions.
Experience influencing without authority and facilitating decision-making at senior levels.
Strong communication and presentation skills with the ability to synthesize complex information for executive audiences.
Experience using program management tools such as Smartsheet, Asana, Jira, or equivalent.
Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship.

Senior Product Program Manager

Key skills