Help customers and/or partners understand the value of Infobip solutions and services
Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
Design new and innovative solutions to meet customers’ business needs
Collect the technical requirements and design technical solutions and service integration plans
Handle technical and security questionnaires
Conduct captivating demos and POCs
Conduct scoping exercises and provide service quote estimation
Implement solutions for new and existing customers
Deliver comprehensive and precise technical documentation
Configure/customize Infobip solutions to meet customer’s business requirements
Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
Create conversational workflows and strategies for Answers and other Infobip products
Contribute to internal initiatives and focus on continuous development
Document solutions and best practices and share them within the department

Minimum 2 to 4 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles
Experience in a technical role in the Telecommunications industry, CPaaS/SaaS space
Experience with Voice products is highly valued
Excellent communication skills (both written and verbal) to clients, partners, and colleagues
Engineering background and passion for IT and technology
Ability to create, test, and validate APIs to ensure stable, scalable, and high-quality integrations
Proactive and creative approach to attend to clients’ needs
Project management experience is a must
Thrives in a fast-paced and dynamic environment

Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Participation in employee share ownership plan (ESOP)
Fourteen (14) paid holidays annually

Solution Engineer

Key skills