Senior Solution Engineer

Role Overview

• Consulting, discovery & pre-sales leadership: Help customers and partners understand the value of Infobip’s solutions and services
• Deeply understand customer businesses and map their needs to the right Infobip solutions and products
• Advise customers on industry best practices to improve business outcomes
• Continuously identify and design new, innovative solutions tailored to customer needs
• Collect detailed technical requirements and design complex architectures and integration plans
• Handle technical and security questionnaires with clarity and accuracy
• Lead captivating demos and Proofs of Concept (POCs) for high-profile customers
• Conduct scoping exercises, effort estimations, and guide commercial teams with technical input
• Solution implementation & delivery excellence: Deliver comprehensive, precise technical documentation for internal and external audiences
• Configure and customize complex Infobip solutions to meet customer business and technical requirements
• Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations
• Lead consulting and solution enablement sessions; document discussions with high-quality minutes
• Create conversational workflows and strategies for Answers and other Infobip products
• Provide hands-on technical leadership during integrations, deployments, and troubleshooting
• Technical leadership, mentorship & internal impact: Document solutions and share best practices within the department
• Maintain deep awareness of market feature needs and provide input to influence product roadmaps
• Mentor junior and mid-level team members, guiding their technical and professional growth
• Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends
• Act as the regional technical expert, supporting cross-functional teams on complex opportunities

Requirements

• 6+ years of experience in technical pre-sales, solution engineering, system integration, or similar roles
• Proven expertise designing complex, scalable technical architectures in CPaaS/SaaS environments
• Experience with Voice products is highly valued
• Strong background in Telecommunications, APIs, messaging, or customer engagement platforms
• Advanced experience configuring and integrating solutions via REST APIs, SFTP, and other integration patterns
• Demonstrated ability to lead complex opportunities end-to-end with autonomy
• Excellent communication, storytelling, and customer-facing skills
• Hands-on experience conducting demos, POCs, discovery sessions, and technical deep-dives
• Strong project management capabilities: planning, risk mitigation, delivery execution
• Ability to mentor team members and uplift technical standards within the team
• Proactive, creative problem-solver who challenges assumptions and identifies new use cases
• Comfortable influencing senior stakeholders and navigating high-visibility engagements

Benefits

• Medical, Dental, and Vision insurance
• Basic life insurance
• 401(k) plan participation with company match
• Short-term and long-term disability insurance
• Wellness plan of up to $500/year pro-rated based on hire date
• PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
• Additional leave time for marriage, relocation, bereavement, and other major life events
• Twelve (12) weeks of paid parental leave
• Participation in employee share ownership plan (ESOP)
• Fourteen (14) paid holidays annually