Perform maintenance, faultfinding, and repair tasks on cutting-edge equipment
Conduct root cause analysis to swiftly resolve issues
Ensure customer satisfaction through unsupervised work at workshops and customer sites
Commission new products and complete detailed maintenance reports
Suggest improvements to enhance customer processes
Collaborate with peers and senior technicians to share expertise and coach customer technicians
Maintain a strong focus on safety and efficiency
Support the customer’s product/equipment/processes by suggesting improvements
Provide advanced technical support and advice to sales team and other departments
Review, manage, and advise on job costs to aid planning
Guide and train colleagues in service methods and tools
Conduct plant audits and performance optimization of products
Validate and document new product performance
Provide technical support to the product line and sales teams
Develop and produce documentation to support both distributors and technical support desk

4-6 years of experience with Sandvik equipment
Relevant trade certification and Sandvik Service Technician qualification
Proficient knowledge of hydraulics, mechanics, electrics, automation, pneumatics, and materials
Strong root cause analysis skills
Excellent communication skills and a customer-focused approach
Willingness to travel and work in various field locations
Experience with Load & Haul, Drilling and Rigging, Rock Drill Technologies, and Automation (preferred)
Proficient in digitalized systems relevant to equipment (preferred)
High voltage experience (preferred)

Technical Support Specialist

Key skills