Key skills
JavaScriptSaaSCommunicationRemote WorkCustomer Success
About this role
Role Overview
- Communicate directly with our customers via our Support Center
- Triage a diversity of support tickets
- Work on process improvement
- Conduct regular touch points with our Product and Customer Success teams
- Help new and existing customers get up and running with our product
- Diagnose tricky situations
- Aid companies in achieving their business goals
- Use Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support team workflows
- Support our customers through email and live chat
Requirements
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!
- Excellent written and verbal communication skills
- Be motivated with a self-starter attitude
- Previous work for a SaaS company or an understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
- Availability to begin work at 7:00am or 8:00am EST
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget