Senior Manager, US Field Sales Data & Reporting Capabilities

Role Overview

• Join Amgen’s Mission of Serving Patients
• Optimize the field experience through Field Effectiveness, Field Insights and Reporting, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation
• Serve as a strategic program manager and capability owner across US Commercial Field Data & Reporting capabilities
• Deliver field intelligence through our Field Reporting Visualization capability and more
• Define overall goals and desired outcomes of Field Data & Reporting capabilities
• Lead end-to-end program management of capability initiatives
• Develop and maintain detailed program plans, governance structures, risk management and mitigation strategies
• Establish frameworks for prioritizing enhancements and managing technical dependencies
• Own the strategic direction and lifecycle of our Field Data and Reporting platforms
• Oversee development teams and vendors to ensure accurate solutions
• Proactively address data integrity issues to support field trust and effectiveness
• Lead the design and delivery of the Rep Alerts/Suggestions program
• Drive comprehensive change management strategies for various Field Data & Reporting capabilities
• Establish documented standards to ensure scalable delivery frameworks

Requirements

• Doctorate degree and 2 years of experience in sales operations, sales force effectiveness, commercial data and technology, or life sciences management consulting, within the pharmaceutical or biotechnology industry
• Master’s degree and 4 years of experience in sales operations, sales force effectiveness, commercial data and technology, or life sciences management consulting, within the pharmaceutical or biotechnology industry
• Bachelor’s degree and 6 years experience in sales operations, sales force effectiveness, commercial data and technology, or life sciences management consulting, within the pharmaceutical or biotechnology industry
• Associate’s degree and 10 years experience in sales operations, sales force effectiveness, commercial data and technology, or life sciences management consulting, within the pharmaceutical or biotechnology industry
• High school diploma / GED and 12 years experience in sales operations, sales force effectiveness, commercial data and technology, or life sciences management consulting, within the pharmaceutical or biotechnology industry
• Success in leading complex cross-functional programs that span data, technology, and user experience domains
• Strong organizational skills, being able to handle multiple deadlines, teams, and deliverables across projects
• Expertise in field sales platforms and systems such as Tableau, Veeva CRM, and data alerting tools
• Ability to translate business needs into scalable, supportable technical requirements
• Strong communication skills with the ability to influence at all levels, from field users to senior leadership
• Demonstrated success driving adoption and change management in complex collaborator environments
• Skilled in vendor management, budget oversight, and technical delivery monitoring
• Experience with agile program delivery, capability governance, and continuous improvement frameworks
• Proven ability to lead and influence, inspiring teams, making quick decisions, and gaining agreement from partners
• Transformative yet pragmatic—able to manage short-term execution aligned to current business needs while building long-term strategic value
• Excellent communication skills and able to convey complex ideas clearly to technical teams, executives, and partners

Tech Stack

• Tableau

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible