Key skills
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About this role
Role Overview
- Serve as the go-to expert on Cantina’s product, owning a deep understanding of tools, workflows, edge cases, and creator use cases across the platform.
- Own and maintain Help Center articles, ensuring documentation is clear, accurate, and up to date
- Proactively identify gaps in creator education and create new resources, guides, or training to address them
- Design education that goes beyond written documentation, including tutorials, walkthroughs, live learning moments, workshops, and community-based learning experiences
- Ensure education resources are easy to discover and accessible across Cantina, including within the Help Center and community touchpoints.
- Continuously evaluate and improve how creators learn Cantina’s tools, workflows, and best practices throughout their lifecycle on the platform
- Educate and enable internal team members (Community, Product, Marketing) so they can better support and guide creators
- Act as a bridge between Community and Product, synthesizing recurring creator and user feedback into clear, actionable insights
- Partner closely with Product and Marketing teams to stay aligned on launches, updates, and changes that impact education content
- Track and report the most common friction points, questions, and feature misunderstandings
Requirements
- 3 -4 years experience leading creator or user education initiatives, including onboarding programs, training sessions, workshops, or structured learning content
- Strong ability to explain creative or technical concepts in a clear, approachable, and actionable way, including teaching workflows, features, and best practices in digital products or platforms
- Experience creating educational content across formats, such as guides, tutorials, Help Center articles, walkthroughs, or newsletters
- Excited to become deeply fluent in Cantina by actively using the product and developing a strong understanding of its tools, workflows, edge cases, and creator experience
- Highly organized and able to independently own recurring education and content responsibilities, including updates and iteration
- Collaborative by nature, with experience working cross-functionally to support creator success
Benefits
- Competitive salary and generous company equity
- Medical, dental, and vision insurance – 99.99% of premiums covered by Cantina
- 42 days of paid time off, including:
- 15 PTO days
- 10 sick days
- 15 company holidays
- 2 floating holidays
- Generous parental leave & fertility support
- 401(k) retirement savings plan
- Lifestyle spending account – $500/month to use however you’d like
- Complimentary lunch and snacks for in-office employees
- One Medical membership, and more!