Own and Grow Strategic E-Commerce Accounts
Lead the overall strategy, sales execution, and relationship management for assigned national ecommerce customers
Serve as the primary point of contact for customer, merchant, marketing, and retail media teams
Drive joint business planning, assortment expansion, promotional execution, and long-range growth strategies
Develop and implement customer-specific demand generation strategies in partnership with internal digital marketing teams
Plan, handle, and optimize retail media, paid search, display, and sponsored product programs to drive traffic, conversion, and return on investment
Own promotional calendars and advertising investments tied to measurable sales outcomes
Partner with Product Management to support new product launches, online exclusives, and expanded digital assortments
Ensure new items are launched with outstanding content, imagery, and discoverability
Champion best-in-class product page content, including titles, bullets, A+ content, images, videos, and SEO
Own sales forecasting, demand planning inputs, and budget management for assigned accounts

Bachelor’s Degree or equivalent sales/ account management experience
Ideally 4+ years of professional E-Commerce sales management experience with a consistent track record of quantifiable results
Working Knowledge of retail media, digital advertising, and demand generation tactics
Strong understanding of financial fundamentals, including forecasting, P&L analysis, and budgeting
Excellent verbal and written presentation skills, coupled with quick reasoning abilities for strong negotiating and influencing capabilities
Proficiency in MS Office Suite and experience using computer-based tools for impactful written presentations and data analysis
Ability to work 100% remote from a home office and travel 10-20% of the time across the US, with less frequent but possible trips to Canada and Mexico
A valid driver's license is required

Medical, dental, and vision plans along with flexible spending accounts
Short-term and long-term disability benefits
Critical illness, accident insurance and life insurance
A 401(k) retirement plan and an employee stock purchase plan — both include a company match
Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection

North American Account Manager – E-commerce

Key skills