Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options.
Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system
Be able to understand the mechanics of new accounts and upgrades to assist the team during high influx and financial close periods
Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions
Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary
Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders.
Identify process improvements and explore automation opportunities to streamline operations.

1‐3 years’ experience working in Collections, Billing or in a Customer Support role
Strong negotiation skills to manage contract renewals and negotiations with existing customers
Strong analytical, organizational, and detail-oriented skills are a must.
Adaptability and ability to multitask in a dynamic environment.
Excellent communication skills, with the ability to provide and receive feedback.
A positive attitude and a passion for contributing to causes that support non-profit organizations.
Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
You'll receive a 401k match to help invest in your future.
Everything you need to be successful, shipped right to your door. You got this. We got you.

Subscription Operations Specialist

Key skills