Director/Senior Director, Client Team Resourcing

Role Overview

• Field and vet all inbound Client Services staffing requests, bringing solutions that balance client needs with team expertise and agency profitability.
• Lead the cultural shift from a siloed team structure to a centralized resource pool, requiring sophisticated change management skills to build trust with leadership and staff.
• Work with leaders across accounts to validate staff plans, identify skills gaps, and course-correct when there is a misalignment.
• Participate in high-level portfolio conversations, providing "business of the business" insights to leadership regarding team level, mix, and new talent needs.
• Act as the "Single Source of Truth" owner, finalizing time-entry and forecasting policies, ensuring data integrity across our suite of tracking systems.
• Develop and enforce a prioritization matrix for staffing requests.
• Design and maintain forward-looking capacity models (12-month outlook) to identify "at-risk" roles or accounts, and structural skill gaps before they impact delivery.
• Work with Head of Talent to map talent databases to ensure staffing assignments align not just with "availability," but with specific skillsets and client growth.
• Collaborate with mentors and team leads to bridge the gap between self-reported skills and actual performance.
• Proactively flag sustained over-utilization or "bench" risks, recommending corrective actions to maintain a healthy work-life balance for the agency.
• Drive high 'data hygiene' and timesheet compliance through cultural incentives rather than just technical enforcement.
• Evaluate and implement automation tools only when they serve to reduce administrative friction for the staff, not add to it.

Requirements

• 8–10+ years of experience in agency operations or resource management with the background to negotiate win-win solutions with senior leadership; bonus if you bring experience working in professional services with an understanding of how teams are assembled to deliver great client work.
• Expert-level understanding of project management and ERP systems (experience with NetSuite and SuiteProjectsPro is highly preferred).
• A natural affinity for problem-solving under pressure, and a passion for finding creative solutions.
• The ability to translate raw data into actionable "stories" and recommendations for leadership regarding margin, capacity, and workforce trends.
• A deep sense of team dynamics and personalities to build a trust with client leaders, executives, and all staff members; you understand that the "right" person for a job isn't always the person who is just "free."
• Proven experience in "educating the room"—teaching teams how to use new tools and advancing a culture of operational discipline.
• Experience leading organizational transformation or change management initiatives, specifically moving teams from siloed structures to centralized models.
• A strong grasp of agency financial drivers, including utilization rates, fee structures and freelance vs. full-time trade-offs.

Tech Stack

• ERP

Benefits

• 100% company-paid medical, dental, and vision insurance
• 401(k) program with employer match up to 4%
• Generous time off for vacation
• $50 monthly phone reimbursement
• Unlimited sick time
• 16 weeks of paid leave for new parents