Billing Specialist II

Role Overview

• Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation
• Assist in working with technicians to create and submit estimates to customers for approval
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system
• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times
• Prepare actual invoice off created RO by applying customer specific rates and mark-ups
• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided
• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices
• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues
• Gather necessary paperwork and upload into system for records

Requirements

• High School Diploma/GED and 3 years’ experience in a related field
• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Proficient with Mitchell One or similar estimating systems
• Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices
• Existing knowledge of standard repair times (SRT) for common services
• Experience in service writing is preferred
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Must maintain a professional but friendly demeanor
• Strong interpersonal and customer service skills
• Ability to communicate clearly and effectively
• Pays close attention to detail

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)