About this role
Role Overview
- Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments.
- Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims.
- Summarizes documents and enters into claim system notes.
- Documents a claim file with notes, evaluations, and decision-making process.
- Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management.
- Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim.
Requirements
- Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages.
- You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred).
- Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred.
- Familiarity with insurance policies, coverage, and repair processes.
- Eastern Time Zone preferred.
Benefits
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.