Customer Care Representative I

Role Overview

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
• Develops and maintains positive customer relations
• Researches and analyzes data to address operational challenges and customer service issues
• Receives and places follow-up telephone calls / e-mails to answer routine customer questions
• Uses computerized systems for tracking, information gathering and troubleshooting

Requirements

• Requires a HS diploma or equivalent
• Previous experience in an automated customer service environment
• Strong oral, written and interpersonal communication skills
• Problem-solving skills
• Analytical skills
• Experience in a high-volume call center environment strongly preferred

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Paid holidays
• Paid Time Off
• Medical, dental, vision benefits
• Short and long term disability benefits
• Wellness programs
• Financial education resources