Associate Director, Special Accounts Management

Role Overview

• The Associate Director, Special Accounts Management Unit, primarily has accountability for the strategic management, resolution, and recovery of complex commercial default files and high-risk commercial loans.
• This includes large-balance and complex credit exposures (including conventional and construction facilities), managed in accordance with the Bank’s underwriting standards, risk appetite, and internal policies and procedures.
• Acting with a high degree of professional judgment and autonomy, the incumbent leads the development and execution of customized workout and recovery strategies, enforces contractual and security rights as appropriate, and proactively mitigates loss exposure while seeking commercially pragmatic outcomes.
• The role requires balancing legal, financial, reputational, and relationship considerations, with a strong focus on loss mitigation.
• The Associate Director serves as a trusted subject-matter expert and key point of contact for internal and external stakeholders, including Senior Management, legal counsel, real estate professionals, and other business partners.
• The incumbent represents the Bank in the professional community and ensures complex transactions and resolutions are advanced efficiently, transparently, and in alignment with the Bank’s strategic objectives.
• This role will also serve to support training and development for others in the Special Accounts Management Unit group.
• The incumbent will assist with completing site inspections as required for portfolio management purposes and/or default loans.
• Additionally, the role will support contributing to portfolio oversight, credit risk analysis, management reporting, regulatory deliverables, and special initiatives, while exercising influence without direct authority.

Requirements

• Have a minimum of 5-7 years of commercial mortgage lending, credit risk, or restructuring, with demonstrated experience managing defaulted or high-risk commercial loans
• Business degree or a related discipline, and/or a CPA or similar professional designation or equivalent work experience.
• Strong working knowledge of mortgage enforcement remedies and foreclosure processes across Canada.
• Advanced credit analysis, financial modeling, and problem-solving skills, with the ability to assess complex and incomplete information.
• Deep technical understanding of secured lending, commercial real estate markets, and end-to-end credit processes.
• Highly developed organizational and time-management skills, with the ability to manage competing priorities under tight timelines.
• Demonstrated ability to operate effectively in a fast-paced, high-intensity, and evolving environment.
• Proven self-starter with the ability to work independently while exercising sound judgment and accountability.
• Strong negotiation, influencing, and communication skills (written and verbal), with the confidence to engage senior-level audiences.
• Excellent presentation skills and ability to professionally communicate with Senior Management and other stakeholders (both internal and external).
• Proficient in MS Office.
• Possess a valid driver’s license. Ability to travel within the provinces, with some overnight travel required from time to time.

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience