Project Manager

Role Overview

• Serve as the primary point of contact for assigned retail clients, managing communication and expectations with both internal teams and external stakeholders.
• Partner closely with Sales, Production, Design, Customer Service, and network partner locations to support complex retail and marketing programs in a fast‑paced, creative environment.
• Plan, prioritize, and coordinate incoming work to ensure projects move efficiently from handoff through invoicing.
• Develop, implement, and oversee project plans with a full understanding of specifications, timelines, materials, and resource requirements.
• Communicate cross‑functionally with Planning, Scheduling, Manufacturing, Shipping, Installation, and Purchasing to ensure deliverables, inventory needs, and production requirements are met.
• Schedule projects into production planning, monitor progress, identify variances, and adjust as needed to maintain on‑time delivery.
• Review estimates, work orders, and quality control documentation to ensure accuracy and alignment with customer requirements and cost expectations.
• Compile material requirements, maintain accurate inventory levels (min/max), and coordinate procurement for assigned projects.
• Conduct quality checks throughout production-including approval of first pack‑outs and periodic inspections to ensure products meet customer and company standards.
• Coordinate shipping priorities, installation support, and on‑site equipment needs when applicable.
• Prepare or oversee closeout documentation for internal and client platforms.
• Maintain organized project files, including estimates, work orders, schedules, and outstanding orders.
• Respond to schedule inquiries, provide status updates, and support sales with cost options, materials guidance, and economic run‑size recommendations.
• Collaborate with Accounting and Project Coordinators on accurate and timely billing.
• Participate in production meetings and stay current on industry trends, technology, and best practices.
• Perform additional responsibilities as required.

Requirements

• Bachelor’s degree in Business, Manufacturing, Engineering, Graphic Arts, or a related field preferred; or an equivalent combination of education and experience.
• Three to five years of project management experience, ideally in screen printing, digital imaging, print production, or promotional marketing.
• Strong planning, scheduling, and organizational skills with the ability to manage multiple tasks in a fast‑paced environment.
• Excellent attention to detail and high standards for color accuracy, design quality, and print production.
• Proven ability to build effective business relationships and deliver outstanding customer service.
• Highly proficient in Microsoft Office applications, especially Excel, Word, and Outlook; adaptable to new technology and systems.
• Strong written and verbal communication skills, including the ability to write reports and business correspondence and present information to managers, clients, vendors, and internal teams.
• Ability to read and interpret technical documents, specifications, industry publications, and regulatory materials.
• Strong analytical and problem‑solving skills, including the ability to gather data, define issues, and draw sound conclusions.
• Self‑motivated, positive, and collaborative, with a proactive approach to supporting project and client needs.