Personal Lines Call Center Specialist
Massachusetts, United States of America
Full Time
2 weeks ago
$20 - $25 USD
No H1B
Key skills
CCommunication
About this role
Role Overview
- Perform a variety of personal insurance policy processing functions
- Provide the highest level of service and responsiveness to customers
- Respond immediately to incoming inquiries via phone
- Discuss options and make recommendations for policy suggestions/changes
- Achieve standards in up-selling/cross-selling
- Collect and enter prospect information for quoting process
- Participate in training to inform and recommend coverages
- Assist the Processing team with nonpayment and renewal notices during downtime
- Ensure quality control and accuracy of documentation
- Transmit requests for policy changes to insurance partners
Requirements
- High school diploma or its equivalent
- Ability to organize multiple projects
- Excellent verbal communication, telephone etiquette, and customer service skills
- Attention to detail and ability to multi-task
- P&C License Preferred
Benefits
- Choose from two comprehensive medical plan options
- FSA Medical/Dependent Care
- HSA/HRA
- Dental and vision benefits
- Wellness benefits
- 401k plans with employer match
- Employer pension contributions
- PTO
- Employee incentive plans
- Opportunity for profit sharing
- Employer paid life insurance
- Short
- and long-term disability
- Additional life, accident, critical illness benefits, and pet insurance may also be elected