Contact Center Member Service Representative II

Role Overview

• Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions
• Ensure excellent member service; every call, every time
• Perform more complex member transactions and inquiries
• Properly log and track all incoming calls and member contact
• Meet/exceed set Contact Center metrics and service goals
• Maintain comprehensive knowledge of MCU products and services
• Cross-sell additional products and services to best fit member need(s)

Requirements

• 1-2 years’ Call Center experience
• Retail banking experience is a plus
• Availability to work overtime and Saturdays as required
• Ability to work onsite for the first 6 months, then a hybrid model is implemented

Benefits

• Competitive compensation
• Medical and dental benefits
• 401K with employer contribution
• Flexible paid time off