Key skills
VoIP
About this role
Role Overview
- Ensure effective IT operations of Call Center offices in alignment with business objectives.
- Plan, coordinate and implement IT related activities and projects according to company standards.
- Provide effective level two support for WANs, LANs, field servers and specific field applications including on-call and on-site support/remediation as required.
- Act as an effective liaison between field staff, management, vendors and Corporate IT.
- Identify, implement and report proactive solutions that provide cost savings and/or improve operational efficiencies at field locations.
- Participate in the installation, replacement, disposal of field computer hardware.
- Manage and maintain IT infrastructure at field locations.
- Troubleshoot and administer Cisco VOIP phone system installations including user add, changes and moves.
- Coordinate with 3rd party consultants as required.
- Build, maintain and manage strong vendor relationships to coordinate the delivery of IT services including cabling, hardware, software and other IT supplies.
- Provide timely reports on all activities as directed by management.
Requirements
- Associates degree in IT or related field.
- Bachelors degree in MIS or related field highly preferred.
- 4 years of computer network experience.
- Experience with Cisco VOIP/UCCE.
- Cisco Certified Network Associate (CCNA) certification.
- Minimum 2 years of hands-on network experience.
Tech Stack
- VoIP
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short
- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)