Customer Sales and Technical Support

Role Overview

• Provide technical sales and customer service support via phone, email, online requests, and in-person walk-in customers
• Answer product and technical questions accurately and professionally
• Assist with walk-in sales and service needs
• Update sales orders in company systems with detailed, accurate notes based on customer interactions
• Document and report technical or quality issues to internal product teams
• Provide feedback and suggestions for new product opportunities based on customer insights
• Maintain high levels of accuracy while managing multiple tasks
• Demonstrate professional telephone etiquette and clear communication
• Maintain focus during extended periods of phone-based customer interaction (6–8 hours per day)

Requirements

• High School Diploma or GED required
• One year of customer service or technical support experience preferred
• Strong organizational skills and ability to multi-task
• Excellent problem-solving skills
• Professional and positive attitude with customers and teammates
• Proficiency with basic computer programs such as Microsoft Office
• Ability to maintain concentration while handling customer calls throughout the day
• Bilingual (English/Spanish) is a plus

Benefits

• Competitive medical, dental, and vision coverage starting day one
• 401(k) with company match
• Paid time off and 9 paid holidays
• Employee Assistance Program (EAP)
• Company-paid life and short-term disability insurance
• Employee discounts on Holley Performance Brands products, events, and partnerships
• Education Assistance Program