Senior Business Process Owner – Member Communications

Role Overview

• Develops and implements strategic, customer-specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
• Serves as a functional expert, bringing a diverse perspective to leverage multiple ways of thinking while developing end-user-focused process solutions
• Manages the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks, or issues, and drives collaborative efforts to ensure processes deliver against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as they pertain to owned processes
• Develops communication plans for customers and internal stakeholders
• Ensures alignment between internal stakeholders and customers across all business process projects and services, using proactive communication and engagement strategies
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Leads solution development, including business case/benefits substantiation, and drives business requirements for process improvement initiatives
• Provides mentorship and guidance support for the team and applicable business partners
• Actively provides relevant business performance intelligence to progress the planning, research, analysis, development, and implementation of new and modified existing applications and processes to provide new or improved capabilities, products, and/or services
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of the degree
• 6 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization
• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
• Experience in implementing and sustaining change/improvements (change champion)
• Hands-on experience with Process Mapping and Modeling and creating and validating process documentation
• Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
• Demonstrated experience with Lean, Business Process Management, or similar methodologies
• Demonstrated experience with utilizing various systems to collect and analyze data

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education