Responsible for providing oversite of a customer's revenue cycle relationship and act as the advocate for the customer in the relationship with Qualifacts
Serve as the primary point of contact for our RCM clients, managing their accounts, driving client engagement, and delivering top-notch service
Building and maintaining strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
Proactively managing a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services
Collaborating with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
Continuously monitoring key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles
Regularly communicating with clients to provide updates on their account status, share industry insights, and offer best practices; gathering client feedback and insights to drive product improvements and enhancements
Addressing client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions

Bachelor’s degree, plus 4 years of related experience in client success, account management in healthcare or RCM industry; or master’s degree and 2 years of related experience
Experience in a customer facing role in healthcare with increasing levels of responsibility using EHR applications for medical billing, or Behavioral Healthcare billing
Experience with state billing requirement and insurance standards across different states
Deep understanding of revenue cycle management processes and healthcare billing with proven success with increasing complex accounts
Exhibits advanced RCM knowledge
Exhibits expert software knowledge
Competent with reporting and data analytics in support of engagement requirements
Competent in Financial Statement (i.e., P&L, Balance Sheet, revenue & expense) results and terminology
Competent in all aspects of Customer and Qualifacts compliance needs – including GAAP, Medicare/payer requirements, and State and Federal mandates
Exposure to behavioral/mental health care strongly preferred

Senior Revenue Cycle Relationship Manager, EHR platform

Key skills