Account Management – Act as the primary contact for accounts, coordinate with sales and support teams, and resolve critical issues in collaboration with UPS operations.
Value Creation & Strategic Engagement – Conduct business reviews, assess client needs, develop tailored success plans, and drive adoption to maximize ROI.
Analytics & Reporting – Monitor customer metrics, update retention data, and leverage insights to prevent churn and optimize renewals using tools like UPS DRIVE / SalesForce, Power BI and PredictIQ.
Strategic Sales Growth – Identify and cultivate upsell and cross-sell opportunities, develop customized proposals, and transition high-value opportunities to Business Development Managers.
Strategic Partnership Management – Oversee and nurture C-Suite relationships with large, high-value customers, acting as a trusted advisor, driving long-term success, and ensuring seamless collaboration across internal teams.

Deep expertise in international shipping, freight, and supply chain management.
Enterprise-level experience, managing customers across multiple business units and geographies.
Proven ability to conduct high-level business reviews and engage executive audiences.
Strong relationship management, communication, and negotiation skills.
Extensive experience in customer relationship management and success metrics.
Track record of managing large, high-value accounts with high customer satisfaction.
5 or more years in customer success, account management or supply chain consulting.
Bachelor’s degree in supply chain, business, or related field; Ability to travel up to 50%.

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Strategic Account Manager/Director – OEM Manufacturing

Key skills