Patient Account Rep – Claims Follow Up

Role Overview

• Responsible for the timely collection of third party and private pay receivables
• Reviews incoming correspondence and takes appropriate action
• Responds promptly to inquiries
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
• Updates account information accordingly
• Documents communications accurately and completely
• Serves as a mentor and resource for less experienced staff
• Ensures safe care to patients, staff and visitors
• Adheres to all Memorial Hermann policies, procedures, and standards

Requirements

• High School Diploma or GED, preferred
• Prefer three (3) years hospital business office or medical related experience
• Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
• Ability to multi-task in a fast paced, high volume environment
• Proficient in Microsoft office with emphasis on Excel, 10-key and math

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development