Internal Operations Specialist

Role Overview

• Set up and manage online data collection questionnaires; manage questionnaire scheduling for in-store representatives
• Oversee all questionnaire modifications, collaborating closely with the Client Service Team (CST) to ensure timely implementation
• Conduct quality assurance audits and make necessary data corrections to uphold data integrity
• Maintain and update the Excel Master Database, including store and product lists, to support accurate and timely reporting
• Generate and maintain weekly and monthly Excel reports for internal teams and clients; proactively identify discrepancies, notify program leaders, and implement corrective actions
• Address and resolve issues proactively, ensuring a balance between customer satisfaction, data quality, and operational relevance
• Collaborate with the CST and Shared Services departments to support cross-functional initiatives and program success
• Develop, document, and share best practices, including templates, analytical methods, and reporting methodologies
• Perform additional administrative tasks and special projects as assigned by management

Requirements

• Must have a valid work permit for a minimum of one year from the employment start date, if applicable
• Proficient in Microsoft Excel; candidates will be required to complete a live Excel assessment
• Prior experience in a retail or merchandising environment is considered an asset
• High school diploma or equivalent (GED) preferred