Assess fraud operations processes, controls, case management, and monitoring effectiveness, ensuring compliance with internal policies and standardization across business units
Develop structured recommendations to improve operational effectiveness and loss prevention, leveraging internal and external fraud detection and decisioning processes and tools
Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
Collaborate with senior team members and contribute to the development of EXL’s fraud risk capabilities in the telecommunications domain

Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field, or an MBA with relevant domain experience
4 or more years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
Working knowledge of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
Effective storytelling skills with experience translating analysis into clear, compelling narratives for senior stakeholders
Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Fraud Operations Consultant

Key skills