Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas
Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
Accountable for timely and high quality product service literature
Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
Support key customer accounts as a technical resource to the branches.
Participate in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.
Manages Technical Escalations from Tier I.
To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites.

Bachelor’s degree in engineering or a related Technical/Scientific field required
Minimum of 10 years of technical experience with a knowledge of HVAC&R products.
Analyze and solve complex product system problems.
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers.
Must be able to travel up to 20%.

Competitive salary
Paid vacation/holidays/sick time
15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

Product Technical Support Engineer III

Key skills