Manage day-to-day relationships with parcel carriers across UK and Europe
Lead carrier selection, onboarding, and offboarding processes
Develop and execute parcel carrier strategy aligned with business objectives
Monitor market trends, capacity, and service offerings to optimize carrier mix
Track and report carrier KPIs including on-time delivery, claims, damage rates, and service exceptions
Oversee daily operations of 3PL-managed distribution centers, ensuring efficient inbound, storage, outbound, and returns processing.
Serve as the primary point of contact between the company and third-party logistics providers.
Ensure operational processes are aligned with company standards, compliance requirements, and customer service expectations.
Define, monitor, and report on operational KPIs such as on-time shipping, order accuracy, inventory accuracy, dock-to-stock time, and cost per order.

Bachelor’s degree in Supply Chain, Logistics, Operations Management, or a related field; MBA or advanced degree is a plus.
7+ years of experience in logistics or warehouse operations, including significant experience managing 3PL partners.
Proven success in managing budgets, vendor relationships, and large-scale logistics operations.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Experience with WMS, TMS, and ERP systems; proficiency with Excel and logistics analytics tools.
Excellent leadership, communication, and collaboration skills.
Ability to manage multiple priorities in a fast-paced, dynamic environment.

Senior Manager – 3PL, Parcel Carrier

Key skills