Bilingual Administration – Co-Pay Assistant

Role Overview

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program
• Responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Liaise with Program managers to ensure copayment KPIs are met
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing
• Establishes and maintains office files, makes appointments and arranges meeting rooms as required
• Compiles information from various sources and utilizes the information for uses such as generating reports
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications
• Updates and maintains pertinent business information via computer or department files
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required
• Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues
• Maintains and promotes positive and professional working relationships with associates and management
• Complies with all appropriate policies, procedures, safety rules and regulations

Requirements

• Post-secondary education in a related field
• 3-5 years’ experience in an administrative role in a pharmaceutical setting
• In-depth knowledge of the Microsoft Office Suite of applications
• Proven accuracy when processes large amounts of data
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Adaptability to change and to learn new skills as required
• Bilingual, French/English preferred

Benefits

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Comprehensive suite of benefits