Administration – Co-Pay Assistant

Role Overview

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filing systems for the program
• Responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Liaise with Program managers to ensure copayment KPIs are met
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing
• Establishes and maintains office files, makes appointments and arranges meeting rooms as required
• Compiles information from various sources and utilizes the information for generating reports
• Audits and maintains various reports specific to his/her business location
• Updates and maintains pertinent business information via computer or department files
• Assists with various scheduled and unscheduled projects occurring in the department
• Drafts correspondence and/or presentations to be sent to internal and external contacts
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments
• Interacts frequently with inter-departmental associates and management
• Maintains and promotes positive and professional working relationships with associates and management
• Complies with all appropriate policies, procedures, safety rules and regulations
• Responsible to report all Adverse Events to the assigned units/departments

Requirements

• Post-secondary education in a related field
• 3-5 years’ experience in an administrative role in a pharmaceutical setting
• In-depth knowledge of the Microsoft Office Suite of applications
• Proven accuracy when processing large amounts of data
• Candidate must have strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Adaptability to change and to learn new skills as required
• Bilingual, French/English preferred

Benefits

• medical, dental, and vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• opportunities for mentorship programs
• volunteer activities