Supervises staff providing customer consultation for new business opportunities, customer advocacy, project management, and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
Maintains overall customer experience of new business customer projects, coordinating across all lines of business for service delivery.
Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
Maintains organizational and employee performance in alignment with new business customer delivery goals and metrics, including safety, productivity, quality, customer satisfaction, and areas of improvement.
Establishes and maintains effective relationships with union shop stewards and understands and adheres to union contracts.
Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines, and contracts. Ensuring work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria, and compliance requirements.
Creates a safety-first work environment and culture.

Bachelor's Degree in Business Administration, or job-related discipline, or equivalent experience.
3 years of job-related experience.
2 years of utility/construction/urban planning experience, including experience with service planning, estimating, project management, technical customer service, and/or other relevant experience.
Good communication, interpersonal, and collaboration skills to effectively build relationships and manage subordinates.
Strong customer service orientation.
Construction management certification.
Strong knowledge of new business tariffs and gas & electric Rule 2, 15, and 16.
Knowledge of the California Public Utility Commission General Orders (GO) 95, 128, and 165 requirements and bargaining unit contracts.
1-2 years of prior supervisory or project lead experience.
Project management professional – PMP.
Knowledge of utility industry safety practices and requirements.
Knowledge of gas and electric distribution construction practices.
Knowledge of the estimating, preparation, and approval process.
Working knowledge of the Work Management Process, SAP, and Construction Scheduling process.
Working knowledge of bargaining unit contracts.
Proficient in Microsoft Office and SAP.

Supervisor, Service Planning & Design

Key skills