Partner Services Representative

Role Overview

• Responds to incoming calls regarding orders, order changes, return authorizations & warranties, and product information and availability.
• Responds to general questions and resolves a diverse range of issues involving pricing, product usage and care, product availability, inventory, transportation, and product delivery.
• Provides courteous and professional service to internal and external customers.
• Manages assigned accounts by ensuring orders are entered accurately and confirmed to the customer in a timely manner.
• Makes decisions and takes calculated risks to meet partner expectations consistent with company goals and policies.
• Audits open orders and provide timely responses to resolve discrepancies.
• Builds and maintains strong relationships with Partners and Sales representatives in the assigned territory and manages any issues that may arise.
• Acts as a liaison between partners, sales, and other departments as required to meet account goals and directives.

Requirements

• High School Diploma or GED Required
• Bachelor's Degree Preferred
• Two (2) years experience in a customer service or similar role is required.