Team Lead, Pre-Sales Solutions Architect

Role Overview

• Provide day-to-day leadership, coaching, and mentoring to Solution Architects, ensuring clarity of expectations, consistent delivery, and professional growth.
• Conduct regular one-on-ones, performance evaluations, and development planning for team members.
• Foster a collaborative, high-performance culture with a focus on accountability, continuous learning, and technical excellence.
• Coordinate workload distribution, ensuring appropriate resource allocation across pre-sales engagements.
• Champion a people-first leadership style that supports engagement, well-being, and teamwork.
• Lead the development, documentation, and rollout of standardized Solution Architecture processes, templates, and best practices.
• Identify opportunities to automate repetitive tasks, increase efficiency, and improve solution consistency across the team.
• Implement scalable processes for solution design, estimation, handoff, and internal communication.
• Monitor and refine workflows to ensure alignment with organizational goals and service offering maturity.
• Support the Bulletproof sales team by providing technical oversight for pre-sales activities and attending client meetings.
• Maintain expert knowledge of Bulletproof’s products and services, with a focus on MSP and MSSP, and the way BP is delivering these services with input from the divisional operational VPs.
• Guide team members in gathering client requirements, designing solutions, and following industry best practices.
• Review and approve technical specifications, design documents, and other architectural artifacts generated by the team.
• Oversee the development of accurate project scopes, timelines, and delivery expectations.
• Support webinars, onsite visits, seminars, events, and tradeshows as needed.
• Evaluate emerging technologies and lead the team in recommending innovative, efficient solutions.
• Act as the primary liaison between the Solution Architecture team and other departments, including Sales, MSP, and SOC Delivery, Professional Services, PMO, and Product Development.
• Establish clear communication channels to improve visibility, feedback loops, and alignment on project scope, timelines, and priorities.
• Provide timely updates, insights, and escalations to leadership and internal stakeholders.
• Ensure consistent, high-quality communication to clients, partners, and internal teams.

Requirements

• 5+ years technical sales or pre-sales architecture experience; managed IT services & managed security services experience is required.
• 5+ years working with vendors, distributors, and resellers within a channel structure.
• 3+ years hands-on experience with Microsoft Windows operating systems and related software.
• 3+ years administering and architecting cloud environments including Microsoft Azure, Microsoft 365, and the Microsoft Defender suite.
• Experience with SharePoint Online, Power Platform, and Azure DevOps.
• 5+ years sizing, architecting, and deploying infrastructure solutions (servers, storage, virtualization, networking, security).
• 5+ years designing Business Continuity & Disaster Recovery solutions.
• Experience architecting solutions involving Microsoft, HPE, Dell, Cisco, and Fortinet equipment considered an asset.

Tech Stack

• Azure
• Cloud

Benefits

• Comprehensive Health, Dental, and Vision Insurance
• Optional Health 100% Employer Paid Health and Dental Plan
• Vacation Time
• 401K Matching
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program