Participate as a key member of the Implementation team charged with successfully implementing the Company’s software and services and become a subject matter expert in the software’s functionality
Act as the primary point of contact for internal stakeholders and the customer’s project team, ERP project managers/consultants, and dependent third-party vendors and partners during the implementation process
Lead discussions with customers via web conference regarding their business requirements and provide recommendations on usage of VPL services and solutions via screen share
Correctly scope requirements, and clearly prioritize tasks and communicate issues to ensure customer satisfaction and timely delivery within the agreed upon project timeline
Manage relationships and expectations with internal and external project stakeholders, fostering mechanisms to keep all informed of progress, issues, and risks and maintain accountability for on-time, high-quality delivery
Leverage problem-solving and critical thinking and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the project’s scope or timeline
Maintain and expand knowledge and proficiency in the implementation job function, VPL products and services, and implementation best practices

3-5 years’ prior experience managing customer-facing projects and/or implementations, specifically with web-based software products
Have 2-3 years’ prior hands-on experience configuring web-based software solutions
Have 1-2 years’ experience activating and configuring parcel carrier accounts along with setting up workstations and label printers
Knowledge of remote desktop access software (e.g. GoToMyPC, AnyDesk, etc.)
Effective management of their own work schedule with little to no supervision while meeting project timelines
Excellent verbal and written communication skills and proficiency in current common workplace technologies (e.g. Microsoft Office Suite, Jira, Salesforce, etc.)

Implementation Manager

Key skills