About this role

Responsible for creating and maintaining positive employee experiences for employees and new hires by leading the centralized HR Shared Services function.
Build and leverage partnerships across HR to ensure that employees receive support consistently.
Thought leader in leveraging ServiceNow and Workday to improve bandwidth, productivity, and quality.
Reports into HR Operations and plays a critical leadership role in transforming the HR Service Delivery model.
Stabilize and elevate a high-volume HR service environment and optimize capacity.

Bachelor's degree from an accredited institution.
7+ years’ prior work experience in a progressive HR environment, including leading an HR operational team.
Prior people management experience.
Demonstrated process improvement and change management experience.
Ability to prioritize heavy workload in a fast-paced environment with changing deadlines.
Strong analytic skills and ability to analyze and interpret information and identify trends.
Strong communication skills (verbal & written) and problem-solving skills.
Strong attention to detail and customer acumen.
Experience with ServiceNow and Workday.

Senior Manager, HR Shared Services

Key skills