Drive efficient and effective program operations that align with our objectives
Taking ownership of the development and implementation of a standardized operational, best-in-class approach that is focused on delivering the best results for our customers
Overseeing the performance of our patient journey ensuring that we meet our Service Level Agreements (SLAs), and Key Performance Indicators (KPIs)
Working collaboratively with various stakeholders to enhance existing programs and support the successful launch of new brands with NPAF
Cultivating strong partnerships with NPS COE teams as needed including Vendor Management to ensure optimal program operations
Ensuring strict compliance and maintaining high-quality standards, escalating and resolving issues promptly and in accordance with established timelines

Bachelor's Degree required; advanced degree preferred (e.g., MHA, MBA) or clinical degree
7+ years of pharmaceutical industry or related healthcare or consulting experience
2+ years of leading call center/hub operations teams
Comprehensive knowledge of patient support offerings including benefits verification, patient assistance programs, and specialty pharmacy interactions
Knowledge of HIPAA regulations, patient privacy, and other relevant regulations
Strong analytical acumen and ability to apply data driven insights for operational improvements
Strategic thinker who can adapt and grow with the evolving foundation landscape
People management; coaching and development of associates
Ability to build, inspire, and motivate a team
Proficient in Microsoft Office tools and CRM systems (e.g. Salesforce)

Health, life and disability benefits
401(k) with company contribution and match
Generous time off package including vacation, personal days, holidays and other leaves
Performance-based cash incentive
Eligibility for annual equity awards

Director of Program Operations

Key skills