Drive efficient and effective program operations that align with our objectives
Taking ownership of the development and implementation of a standardized operational, best-in-class approach that is focused on delivering the best results for our customers
Overseeing the performance of our patient journey ensuring that we meet our Service Level Agreements (SLAs), and Key Performance Indicators (KPIs)
Working collaboratively with various stakeholders to enhance existing programs and support the successful launch of new brands with NPAF
Cultivating strong partnerships with NPS COE teams as needed including Vendor Management to ensure optimal program operations
Ensuring strict compliance and maintaining high-quality standards, escalating and resolving issues promptly and in accordance with established timelines