Focus on remote application and workstation hardware/software troubleshooting over the phone
Responds to telephone inquiries concerning support, processing, or request procedures
Records inquiries, repair and service requests, resolves or directs requests
Escalates to or consults with senior staff when solution is unclear
Reports problems with procedures and suggests improvements
Performs diagnostics and troubleshooting for customer technical-related problems
May be assigned as a focal point for emergency software and/or issues or requests

High School Diploma or Equivalent and 3+ years of experience in Application Support OR
Zurich Certified Insurance Apprentice including Associate Degree and 1+ years of experience in Application Support
Insurance Industry Experience Preferred
Experience in support of iOS devices (iPhones)
Excellent written and verbal communication skills
Understanding of systems status and network connectivity, including high speed internet technologies and VPN
1-3 years of experience in IT support to local and remote end users
Strong knowledge of Microsoft Office 365 applications
Ability to perform moderate to advanced problem analysis in a PC environment
Ability to work under pressure and with specific deadlines
Strong working knowledge of Windows 10

Application Support Specialist I, RCIS

Key skills