Key skills
SpringCommunicationCollaboration
About this role
Role Overview
- Serve as the primary point of intake for Trust & Risk tickets directed to Legal.
- Review, assess, and triage inquiries to determine when true legal input is needed.
- Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment.
- Identify patterns in escalations to improve upstream guidance and documentation.
- Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria.
- Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes.
- Track and report metrics on volume, turnaround time, and issue types to continuously refine the model.
- Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment.
Requirements
- 4+ years of experience in Trust & Safety, Risk Operations, Legal Operations, or Compliance.
- Strong judgment and ability to distinguish between operational, policy, and legal issues.
- Exceptional communication and interpersonal skills; comfortable interfacing with attorneys and cross-functional teams.
- Proven ability to manage intake queues, triage workflows, and optimize operational efficiency.
- Highly organized, analytical, and proactive—comfortable working in fast-paced, high-volume environments.
- Not required to be an attorney, but experience working with or supporting legal teams is a plus.
- A builder’s mindset: eager to create scalable processes and improve cross-functional collaboration.
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.