Lead the charge in shaping our company's growth trajectory and elevating the customer experience to new heights
Champion a customer-centric ethos throughout the organization, meticulously overseeing the customer lifecycle to ensure unparalleled satisfaction and unwavering value demonstration
Spearhead the formation and management of Account Management teams
Cultivate and fortify customer relationships to drive revenue growth and deliver exceptional service
Showcase portfolio insights and industry best practices to clients
Effectively relay customer feedback and requirements internally to align cross-functional teams
Design and implement processes to standardize and enhance customer experiences
Collaborate closely with Sales and Marketing teams to facilitate seamless onboarding experiences for clients

A minimum of 10 years of experience in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/Satisfaction
Demonstrated leadership acumen with at least 5 years of team leadership experience
Proficiency in driving process improvements to optimize operational efficiency
Exceptional organizational, analytical, and time management skills
Proficient in Microsoft Office Suite
Ability to thrive in a diverse work environment with minimal supervision
Strong problem-solving abilities coupled with excellent communication skills
Proven track record of meeting and exceeding revenue targets

Thrive in a fast-paced startup environment alongside seasoned industry leaders
Engage with cutting-edge technologies and drive measurable impact
Participate in quarterly virtual team-building activities and monthly team lunches
Competitive salary coupled with equity opportunities
Comprehensive medical, dental, and vision coverage
Embrace a flexible vacation policy to maintain a healthy work-life balance

Account Management Director

Key skills