Customer Service Representative

Role Overview

• Respond to any questions or concerns from the VAs and establish positive relationships
• Process orders from the VAs in a timely manner while maintaining accuracy
• Create sales orders in Netsuite
• Activate devices and ensure orders are processed for the day
• Create and send invoices after orders have been processed
• Assist end users in setting up their accounts, activating, and testing their devices
• Process returns, replacements, and accessories that are needed by end users
• Cross train in shipping and RMA testing
• When needed help ship out devices and account for inventory
• Test returned devices for defects
• Adapt to new processes and technology
• Assist with projects as required
• Work with other departments to maintain efficiency and find resolutions to larger technical issues

Requirements

• High school diploma or GED Required
• Must be able to pass a drug test and background check
• Proficiency with Microsoft Office/Google Products
• Customer Service experience preferred
• Self-manage with moderate supervision
• Team player with can-do attitude
• Results-oriented, creative-problem solver; Able to meet deadlines
• Attention to detail, focus, follow-up and follow-through; methodical time management

Benefits

• Medical, vision, and dental benefits
• 401(k) retirement plan with company match
• Generous PTO
• Company-paid Life and AD&D insurance
• Short-term and long-term disability benefits
• Other perks such as a fun culture, company events, an awesome team, and more!