Key skills
TableauAIBIPower BIRisk Management
About this role
Role Overview
- Collaborate with staff at multiple levels to capture Operational Loss activity for the Payments business line Operational Loss Reporting Process.
- Complete and coordinate the Monthly Operational Loss certification process.
- Organize and chair the root cause meeting process by working with the business line, issue management and lines of defense to complete the root cause memo.
- Respond to event testing notifications from Operational Loss Management.
- Manually enter or enrich data for upload into the Ops Loss Database including accounting accruals.
- Perform monthly reconciliations between Operational Loss Database and General Ledger.
- Review and update procedures to ensure they comply with Regulatory requirements.
- Assist or work on special projects and ad hoc requests as needed.
- Train fellow Payments employees on the Operational Loss reporting process.
- Use critical tools to proactively monitor potential impacts: Archer, Tableau, Power Apps, AI, Ops Loss Database.
Requirements
- Typically more than six years of applicable experience
- Bachelor's degree or equivalent work experience.
- 3+ years of experience in operational risk management and/or issue management.
- Strong knowledge of RCA (Risk, Compliance & Audit) principles and practices.
- Applicable risk management training and/or certifications.
- Experience with Payments (Issuing/Acquiring), particularly Merchant Payment Services (MPS).
- Proficiency in Microsoft Office Suite (especially Excel) and data visualization tools such as Tableau or Power BI.
- Ability to leverage technology for reporting, analysis, and process improvement.
Tech Stack
- Tableau
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law