Lead Interoperability Management (IM) and Interoperability Support Engineering (ISE) teams
Partner with Product, Client Success, and Clinical Operations leaders on process and forecasting
Drive ongoing alignment and optimization of EMR interoperability operations cross functionally
Own integration delivery metrics, reporting, and leadership readouts
Ensure accountability for provider integration success across the operational teams
Serve as an escalation point for integration delivery and support issues
Work closely with leadership to plan organization evolution as volume and complexity increases
Partner with Interoperability Engineering Directors on technical execution and support priorities, including monitoring integration health and reporting applicable metrics
Drive utilization of standardized processes, templates, and self-service tools to scale efficiently and identify opportunities for ongoing improvement
Identify and escalate risks, blockers, and dependencies
Accountable for implementation playbook content and leading ongoing process optimization and education across the operational teams

Bachelor’s degree in a related field
5+ years successfully leading operational teams and corresponding processes
5+ years implementing complex healthcare software with providers
Clear understanding of provider workflows, risk adjustment, and quality of care
Comfort working with technical teams and concepts (APIs, data feeds, EMR config)
Exceptional project management and cross-functional coordination skills
Exceptional communication and expectation-setting skills with internal and external stakeholders and leadership, including technical and non-technical topics
Strong judgment in prioritization, escalation, and resource allocation
Ability to translate strategy into operational execution
Deep understanding of EMR integration lifecycle and provider constraints
Ability to manage multiple teams including technical subject matter experts
Experience scaling teams and processes in high-growth environments
High ownership mindset and bias toward hands-on execution
[Preferred] Deep knowledge of current integrated products and EMR strategy

Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
401k plans– we want to empower you to prepare for your future
Room for growth and advancement
we love our employees and want to develop within
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Excellent PTO policy (everyone deserves a vacation now and then)
Great work-life balance environment
We believe family comes first!
Strong supportive teams
There is always a helping hand when you need it

Director, Interoperability Operations

Key skills