Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage high volume of tasks in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established key performance criteria
Provide excellent client service and advocacy
Work across the organization as needed to resolve client requests
Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
Dispatch available vehicles to clients across all regions on an inbound basis
Effectively communicate to the client how to use any of our client facing tools
Perform other duties as deemed necessary by management.

High School Diploma/GED and 5 years' experience in a related field
Alternatively, any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communications skills, particularly in a phone or email context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

Senior Customer Care Specialist – Manheim

About this role